Parlex Careers
Parlex Corporation is an equal opportunity/Affirmative Action employer seeking talented professionals to join our team.
Anyone interested in the positions mentioned below should forward their resume in Microsoft Word (.doc) format or text (.txt) format to the email addresses listed below:
US, UK positions: us-jobs@parlex.com
Shanghai positions: hr@parlex.com.cn
Shanghai China
HR ManagerHR Director
Engineering Manager
Design Engineer
Manufacturing Engineer
Operation Manager
Quality Manager
QA Director
Production Supervisor
Product Engineer
West Coast/Central US
Customer Service ManagerHR Manager
Job Summary
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HR Director
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Engineering Manager
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Design Engineer
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Manufacturing Engineer
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Operation Manager
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Quality Manager
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QA Director
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Production Supervisor
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Product Engineer
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Customer Service Manager
Job Summary
Our Customer Service Manager will lead and manage the customer service team and inside sales personnel to ensure Parlex customers receive professional and zealous support with regard to the company's products and services; responsible for managing the processing of orders, administering customer inquiries and resolving customer complaints; developes and maintains policies and procedures to ensure the quality of the customer care function. The essential responsibilities are as follows:
- provide daily direction and communication to customer care agents so that customer calls and inquiries are answered in a timely, efficient and knowledgable manner.
- through correspondence, telephone calls, on-line networks and direct contact, is responsible for managing the processing of all orders, responding to customer inquiries and resolving complaints.
- develops, updates and maintains written policies and procedures to ensure the quality of the customer support function and that are aligned with business unit and corporate strategic directives.
- coordinates communication between sales, operations and materials to resolve customer conflicts/problems.
- ensures smooth communications with Regional Sales Managers, Fields Sales Engineers and Field Application Engineers.
- provides reports, data, analysis to senior management regarding customer information, order entry activity, delivery performance, returns and other matters that impact customer service.
- keeps business unit management and sales management apprised of customer concerns and issues; elevates serious issues to the business unit GM, responsible account sales personal and the Director of Corporate Marketing and Sales.
- insures customer service employees have appropriate training and other resources to perform their jobs; responds to and resolves employee relations issues expressed by team members; creates and maintains a high quality work environment so team members are motivated to perform at their hghest level.
- responsible for managing, motivating, providing feedback, establishing teams and acting as facilitator, writing and administering performance reviews and making recommendations with regard to the hiring / termination decision and process.
- must be familiar with and adhere to company safety and management policies and practices.
- performas other job related duties and responsibilities as may be assigned.
EDUCATION / EXPERIENCE: BS/BA plus 2years of experience in a related manufacturing environment in a customer support function; familiarity with MS Office applications in the areas of WORD,EXCEL Power Point and LOTUS; familiarity with EMS systems a plus.
HUMAN RELATIONS SKILLS REQUIRED: An overarching passion towards the customer. A demonstrated ability to lead people and get results through others; the ability to plan ahead and prepare action plans to achiee results; supervisory experience which includes employee hiring, performance managemen t and progressive disciplinary action; demonstrative skills in problem analysis and resolu tion;ability to work with all levels of an organiza tion ; good written and verbal communica tion skills; excellent customer relations support and communication skills.
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